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Returns

  • Enter the billing last name and email/ZIP as in the order billing address.

A Return Authorization should be included with the item you ship back to us. To generate your Return Authorization, please follow the instructions below:

If you do not have a Madamealexander.com Account:

Complete the form at left using your Order Number, Billing Last Name, and either your Billing Zip Code or Email Address that you entered with your order.

If you require assistance, please contact Customer Service at customerservice@madamealexander.com.

Return Policy Information

Return Policy:

We're happy to accept returns of product purchased on madamealexander.com within 30 days of purchase.

We will accept returns or exchanges within 30 days of purchase. Return shipping and handling fees are not covered unless it has been determined that there was an error on our part. If you find that your item is damaged or has been incorrectly shipped, please contact Customer Service to proceed with your return. We are not able to accept returns on items that have been washed, worn or altered. We are only able to accept returns for items that are purchased on madamealexander.com. Please note that we may refuse a return if fraud of abuse is suspected. When packaging your item for a return, please include your Return Authorization in the carton so that we may process your item as quickly as possible once received. You can ship the item to us via your choice of carrier to 805 Estelle Drive Suite 101 Lancaster, PA 17601. Please allow 7-10 business days for us to process your return and refund.

The first step to process your return is to request a Return Authorization, which must be included with your returned items.

Returns (with Customer Account):

If you have an account on madamealexander.com you can generate a Return Authorization by logging into your account, selecting the order you would like to return and indicating the item(s) and reason for your return. Print the Return Authorization and include it with your return.

Returns (with no Customer Account):

If you did not have an account at the time you placed your order, you can look up your order by clicking here - insert where customer goes in MA ). You will need your Order Number, Billing Address Last Name, and Email Address or Billing Zip Code. If you don't have this information, please contact Customer Service at 1-800-229-5192 or customerservice@madamealexander.com and we will assist you. Please include a copy of the Return Authorization with your return.

Exchanges

To process an exchange, just step through the returns process and at the same time place an order for the item you want. When we receive the returned item we will issue a credit to the same card that was used on the original purchase.

Damaged or Misshipments

For damaged items or products that were incorrectly shipped, please contact Customer Service at 800-229-5192 or via email customerservice@madamealexander.com Please do not generate a Return Authorization.