Contact Us

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For questions about an order you placed on our website:

- Log in to your account at, or
- Contact the fulfiller who was listed on the Packing List included in your order, or
- Call (877) 412-7467.


Placing Orders:

- EMAIL your completed Sales Orders to
- FAX your orders to (717) 537-4180
SORRY we DO NOT accept orders via phone.

Following up on orders:

- Contact your sales rep.
- Call 800-229-5192 x 2253 (all messages left will be returned within 24 hours).

"What is the value of my doll?"
"How old is my doll?"

SORRY, but we DO NOT provide valuation or estimates of collectible dolls, and we do not provide ages of dolls. Please DO NOT contact us with questions about doll value or age. To research this information, contact the Madame Alexander Doll Club,, or refer to publications that publish annual estimates of doll values.

The Doll Hospital

Does your doll need repair or cleaning? Rely on the experts in our Doll Hospital who can repair and revive your doll!

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