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For questions about an order you placed on our website:
- Log in to your account at http://www.Shopatron.com/account, or
- Contact the fulfiller who was listed on the Packing List included in your order, or
- Call (877) 412-7467.
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FOR RETAILERS ONLY!
Placing Orders:
- EMAIL your completed Sales Orders to SalesOrder@alexdoll.com
or
- FAX your orders to (717) 537-4180
SORRY we DO NOT accept orders via phone.
Following up on orders:
- Contact your sales rep.
- Call 800-229-5192 x 2253 (all messages left will be returned within 24 hours).
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We are located at:
WE HAVE MOVED!!
Please note that we are not yet open to the public, including for Company Store, Doll Hospital, or Birthday Parties. We'll let you know when those are back in business (expected in 2013).
Alexander Doll Company
a division of KLL Doll, LLC
112 West 34th Street
Suite 1207
New York, NY 10120
Get Local Directions
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"What is the value of my doll?"
"How old is my doll?"
SORRY, but we DO NOT provide valuation or estimates of collectible dolls, and we do not provide ages of dolls. Please DO NOT contact us with questions about doll value or age. To research this information, contact the Madame Alexander Doll Club, Collectorvalues.com, or refer to publications that publish annual estimates of doll values.
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Return /Exchange Policy for 18" Play Doll
Are you having issues with an 18" Play Doll that you purchased from any of these retailers:
- - Mia Bella (Toys R Us)
- - Doll Factory (FAO Schwarz)
- - Friends for Life (Walmart)
- - Fashion Doll (Target)
- - Alexander Girlz (Costco)
- - Dolly & Me (Sears, Dillards, Kohls)
- - What-A-Doll (Kmart)
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The Doll Hospital
Does your doll need repair or cleaning? Rely on the experts in our Doll Hospital who can repair and revive your doll!
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