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We are located at:
Madame Alexander Doll Company
615 West 131st St., 6th Floor
New York, NY 10027
Phone: 212-283-5900
Fax: 212-283-4901
Email: ma@alexdoll.com
TEMPORARY CONSTRUCTION ENTRANCE (Effective 05/08/12) is on the North side of the building:
622 West 132nd Street, 6th Floor
New York, NY 10027
Check in at the front desk, then follow the signs to the elevators which will take you to the 6th Floor. We can't wait to see you!
Get Local Directions
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"What is the value of my doll?"
"How old is my doll?"
SORRY, but we DO NOT provide valuation or estimates of collectible dolls, and we do not provide ages of dolls. Please DO NOT contact us with questions about doll value or age. To research this information, contact the Madame Alexander Doll Club, Collectorvalues.com, or refer to publications that publish annual estimates of doll values.
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Return /Exchange Policy for 18" Play Doll
Are you having issues with an 18" Play Doll that you purchased from any of these retailers:
- - Mia Bella (Toys R Us)
- - Doll Factory (FAO Schwarz)
- - Friends for Life (Walmart)
- - Fashion Doll (Target)
- - Alexander Girlz (Costco)
- - Dolly & Me (Sears, Dillards, Kohls)
- - What-A-Doll (Kmart)
CLICK HERE to find out what to do >>
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For questions about an order you placed on our website:
- Log in to your account at http://www.Shopatron.com/account, or
- Contact the fulfiller who was listed on the Packing List included in your order, or
- Call (877) 412-7467.
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The Doll Hospital
Does your doll need repair or cleaning? Rely on the experts in our Doll Hospital who can repair and revive your doll!
- Click here to learn about the hospital >>
- Click here to download a Price List >>
Please use these resources BEFORE contacting us.
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