Return / Exchange Policy for 18 inch Play Dolls

Madame Alexander Doll Return Policy for 18 inch Dolls

We are proud to produce unique dolls that are sold through special retailers (see list below). These dolls are usually produced for only one year, and then are replaced by updated doll designs. Since they are not offered as part of the Madame Alexander product line, we may not have replacement dolls available. As with all of our dolls, we stand behind the quality and workmanship of these dolls. For these 18 inch play dolls, we offer a ONE YEAR policy for manufacturing defects, as determined by inspection at our facility. We will repair or replace our dolls as described below. Sorry, we can not repair or replace dolls from outside the U.S.

Applies to the following brands:

• Mia Bella (Toys R Us)
• Doll Factory (FAO Schwarz)
• Friends for Life (Walmart)
• Fashion Doll (Target)
• Alexander Girlz (Costco)
• Dollie & Me (Sears, Dillards, Kohls)
• What-A-Doll (Kmart)

What to do if you have a problem with your doll:

1. Take your doll back to the store where you purchased it. This is the fastest and easiest way! Also, you are most likely to get the exact doll as a replacement if you go back to the store. Please be aware that each store will have their own return policies, and you should refer to their policies for returns or exchanges.

2. If you have attempted to return the doll to the store where you purchased it and they are not able to help you.

Do you live in the U.S.?

YES - Pease follow the instructions below.
NO - Sorry, but we can not repair/replace these dolls.

Do you have your Receipt?

YES and the purchase date is WITHIN one year of today - Return your UNDRESSED doll to us (DO NOT send clothing), along with a copy of your receipt, a description of the problem, your contact information including name, address, phone number, and email address. We will attempt to repair your doll or replace it with as similar a doll as we can. We CAN NOT guarantee that you will receive back exactly the same doll. We will only charge you $10 for return shipping via UPS Ground. NEXT STEP: Send your UNDRESSED doll to The Doll Hospital address at the bottom of this page.

YES but the purchase date is MORE than one year ago - We will attempt to repair your doll. If we cannot repair it, you can purchase a new doll at the reduced price of $25 (price includes shipping to you!). NEXT STEP: Return your UNDRESSED doll to us (DO NOT send clothing), along with a copy of your receipt, a description of the problem, and your contact information including name, address, phone number, and email address. We will contact you to process your order. Send your UNDRESSED doll to The Doll Hospital address at the bottom of this page.

NO I don't have a receipt - That's OK! You can determine the age of the doll by looking for a tag that is sewn into the right-hand side of the doll's cloth body. The age can be determined by looking at the last 2 digits of the numbers on the tag as follows. Please note that there may be multiple informational tags sewn in, but that you should look for the tag with only numbers on it.

There is no tag!
That means it is an older doll. We will attempt to repair your doll. If we cannot repair your doll, you may purchase a new doll at the reduced price of $25 (price includes shipping to you!). NEXT STEP: Return your UNDRESSED doll to us (DO NOT send clothing), along with a description of the problem, and your contact information including name, address, phone number, and email address. We will contact you to process your order. Send your UNDRESSED doll to The Doll Hospital address at the bottom of this page.

I found the tag and my doll IS within the "Covered Through" period!
Return your UNDRESSED doll to us (DO NOT send clothing), along with a description of the problem, your contact information including name, address, phone number, and email address. We will attempt to repair your doll or replace it with as similar a doll as we can. We CAN NOT guarantee that you will receive back exactly the same doll. We will only charge you $10 for return shipping via UPS Ground. NEXT STEP: Send your UNDRESSED doll to The Doll Hospital address at the bottom of this page.

I found the tag and my doll IS NOT within the "Covered Through" period!
We will attempt to repair your doll. If we cannot repair your doll, you may purchase a new doll at the reduced price of $25 (price includes shipping to you!). NEXT STEP: Return your UNDRESSED doll to us (DO NOT send clothing), along with a description of the problem, and your contact information including name, address, phone number, and email address. We will contact you to process your order. Send your UNDRESSED doll to The Doll Hospital address at the bottom of this page.

The Doll Hospital
Madame Alexander Doll Co.
615 West 131st Street, 6th Floor
New York, NY 10027