Doll Hospital - Prices & Services

The prices shown below are estimates only. Once we receive your doll, we will evaluate it and, after consultation with you, we will provide a formal quote. We will not proceed with repairs until you approve the quote, at which time we will charge your credit card. If paying by check, we must receive your payment before beginning repairs.

Repairs are processed in the order that quotes are approved, and take 2 - 4 weeks, excluding shipping time.

Return Shipping costs $19.95 (with delivery signature required) or $10.95 (with no signature required). We do NOT recommend shipping valuable dolls without requiring delivery signature. Always insure your valuable dolls before sending to us.

• Please DO NOT send your doll in its original box. The box may be damaged in transit and processing.
• Please DO pack your dolls individually. If you are sending multiple dolls, please DO NOT just throw them in a box. Wrap them separately and carefully.
• Please UNDRESS YOUR DOLLS COMPLETELY, unless you are requesting repairs to clothing. We are not responsible for loss or damage to clothes that are sent along with dolls, unless we are repairing the clothes.

NOTE: We DO repair dolls that were not made by Madame Alexander. Before sening us these dolls, please send us a picture and call The Doll Hospital (212-283-5900) so we may evaluate whether we can help you.

Revised Mar 1, 2012